Hi guys, sorry for the cross-posting here and on RS, but I urgently need to get in contact with someone at UKG. There is an issue with a figure they graded and the transaction is already past the payment exchange stage, and cannot send the figure to the buyer this way.

Just a quick update - I got in touch with Stephen Ward. They contacted me within half an hour of sending a message through their site. Stephen has graciously agreed to resolve the situation, which to me demonstrates already that this is a company that cares about its customers. I will return to update the thread after everything gets taken care of.